Customer Care Policy

• We will put our users at the centre of our service and be responsive to our users' needs.

• We will treat our users with courtsesy and respect.

• We aim to provide a helpful, friendly and effective service within the constraints of available resources.

• We provide users with the means to submit comments and suggestions and undertake regular surveys of their opinions.

• We reply to signed comments within 10 working days and use these comments to help us further improve our service.

• We provide training, including customer care, for our staff ensuring service is of a high quality.

• We are aware of and assist users with special needs, providing a service free from discrimination.

• We publicise our services and opening hours, keeping users informed of changes.

• We have the right to ask people to leave the library if they are causing a disturbance to other users.

• We have the right to search bags and cases if there are grounds for suspecting that items are being removed from the libray without being issued.

• We have the right to enforce the rules and regulations. Offenders may be asked to leave or forfeit their right to use the services.

• The library supports the college in pursuit of its missions and goals in a flexible manner across a multi-site operation. We continue to promote and develop research and scholarship and preserve documentation within its care.